Now that we’re up and running we’re starting to see businesses and individuals from all around the UK creating accounts with our case management investigator software. We’ve even seen quite a few signups from outside of the UK which is fantastic! As we’re seeing more and more people starting to use our software we’re focusing a lot of time and effort on trying to make our investigation software easier and simpler to use for everyone.
Making it easy to use consists of implementing all sorts of tweaks and improvements including everything from streamlining core processes such as setting up a new case right through to perfecting the positioning of key buttons and functionality. As part of this we’re particularly interested in making it as easy as possible for new users to be up and running within a matter of minutes. The signup process literally takes around 20-30 seconds so that’s certainly not an issue. Once signed up and logged into your account you’ll now be presented with helpful help cards. Each card contains a brief explanation on what a particular page or section within the software is for and provides you with a brief to-do list. This will take you through a few short steps to help you get a feel for working within our investigation software and so that you can familiarise yourself and get used to how everything works.
As soon as you’ve worked your way through the steps, or if you’d simply prefer to look around for yourself you can click a button to hide the card at any time. It’ll immediately be removed from view so you can continue to explore the software yourself.
I would like to point out that in addition to these small help cards and quick to-do lists we’re also happy to provide our users with ongoing support as and when it’s needed. We provide free support to all of our users by both email and live chat with one of our team members. We’re also available during business hours via phone and will be more than happy to give you a guided tour through our software and try to explain how it can help streamlines your investigations.
As always if there’s anything you’d like to know or if you have any feedback you’d like to give we’d love to hear about it. You can head on over to our contact page, we’d love to hear from you.2nd November, 2016